Can I increase my deposit limit after setting it?

Yes, deposit limits can be increased — but not instantly. For your protection, any request to raise a limit takes effect after 24 hours. This waiting period is intentional, giving you time to make the decision with a clear head.

Can I withdraw my balance during self-exclusion?

Yes, before self-exclusion takes effect, you can withdraw any real-money balance in your account (excluding bonuses). Contact the support team and they will assist you through the withdrawal process.

Will I receive bonus offers during a cooling-off period?

No. During a cooling-off or self-exclusion period, fmx vd will not send you any promotional offers or bonus emails. This is an important part of our Responsible Gaming policy.

What should I do if I suspect my child is using fmx vd?

Contact us immediately at support@fmxvd.net or via live chat. fmx vd will promptly investigate the account, and if the user is confirmed to be underage, the account will be closed without delay.

How does the Reality Check feature work?

Reality Check is a notification system that shows you a pop-up at intervals you set — for example, every 30 minutes. The pop-up displays how long you've been playing along with your total wins and losses. It builds self-awareness and helps you make better decisions.

Where can I get help for a gaming addiction?

fmx vd's support team can provide initial assistance. We also encourage you to speak with someone you trust. In Bangladesh, counselling services including the Kaan Pete Roi helpline are available for mental health support.

fmx vd | Responsible Gaming – Play Safe and Stay in Control

fmx vd Responsible Gaming — Play for Fun, Play Within Limits

Gaming should be a source of fun — not stress. fmx vd wants every player to enjoy themselves safely, healthily, and mindfully. Explore our responsible gaming tools and guidelines on this page.

Play for Entertainment

Stay Within Budget

Take a Break

Get Help

What Is Responsible Gaming?

Responsible gaming means treating gaming as a controlled form of entertainment — not a solution to life's problems or a source of income. fmx vd has always believed that an informed, responsible player gets the most out of the experience.

Online gaming is growing fast in Bangladesh — and with that growth comes real risks. fmx vd is committed to keeping players informed about those risks and giving them the tools to stay in control.

Core Principles of Responsible Gaming

Fmx vd's responsible gaming program is built on a few simple but important principles.

Play Within Your Means: Never bet money you can't afford to lose.
Set a budget before you start: Decide how much you're willing to spend before each session and stick to it.
Don't Chase Your Losses: Chasing losses by placing more bets to win back what you've lost is a dangerous habit.
Stick to Your Time Limits: Hours of continuous gaming can lead to mental fatigue and poor decision-making.
Don't Play Under the Influence: Playing responsibly makes for the best experience.
Don't make gaming your only source of enjoyment: Maintain a healthy balance with family, friends, and other hobbies.

When to Seek Help

Problem gaming rarely appears overnight. Habits shift gradually, which is why staying aware of your own behavior matters. If you notice any of the signs below, it may be time to seek help.

Fmx vd's responsible gaming program is here for you when it matters most. Reaching out for support isn't a sign of weakness — it takes real courage.

Warning Signs

Spending more than you can afford and feeling regret afterward

Chasing losses — betting more to recover what you've lost, only to lose more

Hiding your gaming habits from family or friends

Gaming is affecting your work, sleep, or relationships

Feeling restless, anxious, or irritable when you're not gaming

Borrowing money to fund gaming or cutting back on essential expenses

How to Set Up the Tools

Open the 'Responsible Gaming' Section

Click on the "Responsible Gaming" option inside your profile.

Choose Your Tool

Choose what you need — deposit limits, loss limits, session timers, or self-exclusion.

Set Your Limits

Enter your amount or time limit and save. Reducing a limit takes effect immediately.

Get Confirmation

You'll receive confirmation by email or SMS. You can also get help via live chat.

Verify Your Identity

Gaming Self-Check

Tick the statements that apply to you.

I often end up spending more than I planned.

I place more bets trying to win back money I've lost.

I feel irritable or restless when I'm not gaming.

I hide the truth about my gaming spending from my family.

I have skipped work or studies to play.

I have borrowed or considered borrowing money to fund my gaming.

Tool Details

Time Limits

Session Time Limit

Set how long you want to play each day. fmx vd will remind you to take a break when your time is up.

Set anywhere from 30 minutes to 8 hours
Automatic Logout When Session Ends
Changes take effect after 24 hours

Monetary Limits

Deposit & Loss Limits

Stay fully in control of your own budget.

Daily / Weekly / Monthly Deposit Limit
Set a Maximum Stake Limit
Automatic Block When Limits Are Exceeded

Break

Cooling-Off & Self-Exclusion

Take a short break or a longer time away.

24-Hour to 6-Week Cooling-Off
Self-Exclusion from 6 Months to Permanent
New Accounts Cannot Be Opened During Exclusion

Need Help?

Fmx vd's Responsible Gaming support team is always on hand. Don't hesitate to reach out whenever you need help.

Live Chat — 24/7

support@fmxvd.net

Fmx vd's Pledge

Fmx vd is more than a gaming platform — we're part of a responsible community. We recognise that some of our users may face difficulties, and being there for them in those moments is our ethical responsibility.

Running a responsible gaming program isn't a compliance checkbox for fmx vd — it's a core belief. It reflects our commitment to every family and community across Bangladesh.

We want a long-term, healthy relationship with every player. So play and enjoy — just know your limits.